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USAID PROSE Helpdesk and E-Participation Website

A live WordPress website built for USAID PROSE through Cadmus. The site served as a public-facing helpdesk and stakeholder participation platform, giving users access to program information, a request form, and an e-participation tool.

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Context

The site was created to support the USAID Policy and Regulatory Reform for Resilience Activity. Its main purpose was to help stakeholders submit questions through a helpdesk request form and engage with the bill-writing process through an e-participation tool. The site needed to present program information clearly while also supporting functional workflows for public-sector engagement.

What This Shows

This project shows WordPress implementation, public-sector website structure, form-based user workflows, information architecture, and the ability to organize complex program content into a clear digital experience. It also shows how a website can function as more than a brochure by supporting helpdesk requests, stakeholder communication, and participation around legislative content.

Connection to Current Work

This connects directly to my current work in WordPress, structured content, and AI-assisted publishing systems. The project shows an earlier version of the same systems thinking I use now: building websites that collect information, organize it clearly, and route users toward useful actions.

Project Details

Year
2022
Client / Organization
USAID PROSE, through Cadmus
Role
WordPress implementation, website build, content structure, form-based workflow support
Tools Used
WordPress, HTML, CSS, front-end forms, content management, public-sector web implementation